About me

Welcome to my personal portfolio as a Tech Support Engineer! I am passionate about delivering exceptional technical support and problem-solving solutions to clients and users. Through this portfolio, I aim to showcase my expertise, skills, and experiences in providing top-tier support and contributing to the success of various projects.

As a Tech Support Engineer, I have accumulated a wealth of experience in diagnosing and resolving hardware, software, and network issues. My portfolio exhibits a collection of success stories where I have efficiently resolved complex technical problems, ensuring minimal downtime and maximum customer satisfaction. I showcase my ability to provide excellent customer service by actively listening, empathizing, and communicating technical concepts effectively to users with varying levels of technical knowledge.

In addition to technical support, my portfolio highlights my proficiency in troubleshooting network connectivity, implementing software and hardware upgrades, and performing system optimizations. I have a track record of collaborating effectively with cross-functional teams, including developers, system administrators, and network engineers, to identify root causes and implement solutions that align with business objectives.

I pride myself on continuously expanding my technical knowledge and staying up-to-date with the latest industry trends and technologies. My portfolio reflects my commitment to professional growth, showcasing any certifications, training programs, or courses I have completed to enhance my skills as a Tech Support Engineer.

Thank you for visiting my personal portfolio. I am excited about the opportunity to contribute my expertise, problem-solving skills, and commitment to exceptional customer service to future projects. I look forward to connecting with you and discussing how I can contribute to the success of your organization.

What i'm doing

  • design icon

    Web design

    The most modern and high-quality design made at a professional level.

  • Web development icon

    Web development

    High-quality development of sites at the professional level.

  • mobile app icon

    Server setups

    Server setup configuration solutions for website hosting needs.

  • camera icon

    Photography

    I make high-quality photos of any category at a professional level.

Daniel lewis
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Daniel lewis

Resume

Education

  1. Polytechnic University of Tirana

    2008 — 2018

    Information Technology General knowledge in electronic devices (especially computers) and scientific subjects. Knowledge of some basic C programming , PHP, JAVA, MYSQL. UPT Website LINK

  2. Fuat Babani High school

    2004 — 2008

    General knowledge in all subjects like math, biology, chemistry, sociology, history.

Experience

  1. Tech Support

    2015 — Present

    • - Provided technical support to customers via phone, email, and chat, ensuring prompt and accurate issue resolution.
    • - Designed, implemented, and managed virtualization infrastructure using VMware vSphere or other virtualization platforms.
    • - Implemented and maintained virtual networking, including virtual switches, VLANs, and network security policies.
    • - Diagnosed and resolved hardware and software issues for a variety of computer systems, including desktops, laptops, and peripherals.
    • - Collaborated with cross-functional teams to investigate and troubleshoot network and connectivity issues.
    • - Assisted customers in troubleshooting network connectivity problems, including routers, switches, and wireless access points.
    • - Installed, configured, and maintained operating systems (Windows, macOS, Linux) and software applications.
    • - Assisted in the testing and deployment of software updates and patches.
    • - Escalated critical or unresolved issues to appropriate teams or higher-level support for further investigation.
    • - Developed and delivered training sessions to educate users on best practices for computer usage, data security, and software applications.
    • - Stayed updated on the latest industry trends and advancements to provide cutting-edge technical solutions.

  2. Computer Technician

    2015 — 2017

    • - Assisted clients in troubleshooting and resolving technical problems via phone, email, or in-person support.
    • - Conducted hardware and software installations and configurations for clients.
    • - Diagnosed and resolved hardware and software issues for a diverse range of computer systems.
    • - Installed, configured, and upgraded operating systems and software applications.
    • - Conducted routine maintenance and updates to ensure optimal performance and security.
    • - Assembled and disassembled computer hardware components as required.
    • - Maintained accurate records of all repairs, upgrades, and maintenance activities.
    • - Provided training and guidance to customers on software usage, best practices, and troubleshooting techniques.
    • - Conducted inventory management of computer hardware, software licenses, and peripheral devices, ensuring adequate stock levels.

  3. Computer Technician

    2011 — 2012

    • - Diagnosed and resolved hardware and software issues for a wide range of computer systems, including desktops, laptops, and servers.
    • - Installed, configured, and upgraded operating systems (Windows, macOS, Linux) and software applications.
    • - Conducted regular maintenance tasks such as software updates, driver installations, and system optimization to ensure optimal performance.
    • - Assembled and disassembled computer hardware components, including CPUs, RAM, hard drives, and expansion cards.
    • - Collaborated with cross-functional teams to troubleshoot complex network connectivity and software integration problems.
    • - Implemented data backup and recovery strategies to safeguard critical information and minimize downtime in case of system failures.
    • - Assisted in planning and executing technology upgrades and migration projects.

  4. Amateur Computer Technician

    2005 — Present

    • - Independently built and upgraded several personal computer systems, including hardware installation and software configuration.
    • - Provided technical assistance to friends and family members, diagnosing and resolving common computer issues.
    • - Researched and experimented with various software applications and operating systems to expand knowledge and troubleshooting abilities.
    • - Actively participated in online tech support forums and communities to seek and provide assistance on computer-related topics. Tech Forum LINK

My skills

  • Hardware and Software Installation and Configuration
    95%
  • Network Infrastructure and Connectivity
    70%
  • Operating Systems: Windows, macOS, Linux
    88%
  • Customer Service and Support
    95%
  • Technical Troubleshooting and Problem Solving
    88%
  • Remote Desktop Tools
    99%
  • Operating Systems: Windows, macOS, Linux
    88%
  • Knowledge Base Development
    20%
  • Operating Systems: Windows, macOS, Linux
    88%
  • Excellent Communication Skills
    94%
  • Adoble Creative Cloud
    80%
  • Handyman
    98%
  • Photography
    88%

Portfolio